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Driver Started Ride before Pick Up

Discussion in 'Uber Riders Forum' started by TheBayingMob, Apr 6, 2018.

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  1. TheBayingMob

    TheBayingMob
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    So I use Uber quite a bit to get to and from the airport; on two occasions now when coming back from the airport the Uber driver has started the ride 10mins before picking me up.

    Each time the driver (different on both occasions) complained about having phone/gps issues.

    All I've done until now is not tipped / rated the ride, but I'm wondering if this is a common issue and if there is anything I should do officially to complain about this?

    Has anyone else had this issue?

    TBM
     
  2. Uber_Rat

    Uber_Rat
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    Your scenario doesn't quite make sense. If the driver started the ride 10 minutes before picking you up, that would mean the driver was not even in the vicinity of the requested pick up location. As soon as the ride was started with the driver not at your location you should have cancelled the ride and contacted Uber.

    Typically, airport pickups are matched with drivers who are currently at the airport waiting in a queue. Thus, they are not 10 minutes away.

    If this is happening at the same airport it sounds like the drivers are running a scam to get more out of each ride. Although, 10 minutes without any significant mileage is not usually a big impact.
     
  3. Max945

    Max945
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    Yes just one time. The driver said sorry for that. Actually he mistakenly did that. Another time the driver picked my request when he was in another ride. Is it possible in all countries or same rule for every one?
     
  4. LVC

    LVC
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    As a driver I can tell you this happens quite often and it’s not the fault of the driver. Yes the Uber app is well known for glitches like this on our end.

    When a driver pulls up to the passenger pick up area the app is supposed to show the passenger that the driver has arrived. But as we know with technology it doesn’t always work as advertised.

    There is an icon at the bottom of the driver app that is used for two functions and this is where the problem comes in. The two functions is to confirm arrival and start trip.

    When a driver is close to the passenger pick up destination the icon will display confirm arrival. The driver can choose to swipe the confirm arrival icon or wait long enough and it will switch to the start trip icon on its own.

    Many drivers like to inform their passengers ASAP that their driver has arrived so they swipe the confirm arrival icon rather than waiting for the icon to switch on its on.

    This is where the problem occurs, just as the driver is swiping the confirm arrival icon it switches to start trip and the driver inadvertently starts the trip.
     
  5. Walter Bender

    Walter Bender
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    On 3 of my last 4 rides I have inappropriately been charged a wait time fee. There was absolutely no waiting involved. Anyone else having this experience? The first two charges were reversed on appeal. The last was not reversed and I got what seemed to be a canned response that due to too many appeals they would not honor my request. I find it difficult to believe my situation is an isolated event. Now headed to Lyft with this kind of treatment.
     
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