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First time user: "error processing your request"

Discussion in 'Uber Riders Forum' started by JHawk0859, Apr 19, 2018.

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  1. JHawk0859

    JHawk0859
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    New Member

    Country:
    Mexico
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    Apr 19, 2018
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    I am getting an "error processing your request" message from the app when trying to book a ride. This is my first time using Uber.

    This occurs when booking an immediate ride, after it momentarily says "finding your ride." This also occurs when trying book a ride in advance.

    I am currently visiting Mexico City and have purchased a Mexico SIM card from Telcel.

    I use a Galaxy A5 phone. My wife has the same problems and is using a Google Pixel. We use Tor, but this problem occurs whether running Tor or not, whether on Wifi or not.

    We have tried logging out and logging back in. We have tried deinstallation and reinstallation.

    Any advice?
     
  2. JRH

    JRH
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    Country:
    United States
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    Uber clearly doesn't care. I have the same problem and have searched online for a solution. This problem is mentioned on dozens of websites, but no one has a solution that I have seen. You would think someone at Uber would post a solution. But they don't care. Just sign up for Lyft.
     
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