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Is uber down?

Discussion in 'Uber Riders Forum' started by Shana, Jul 10, 2015.

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  1. Shana

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    New Member

    Jul 10, 2015
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    Is uber down? It keeps telling us to enter payment, then says it's incorrect when we do. We've tried it on multiple phones. SF location
  2. MileHighDriver

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    Active Member

    Jun 1, 2015
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    I can't speak "officially" for Uber, nor is this forum authorized by Uber (and no, I am not an employee of Uber or "plant," on this or any other forum, and other than a contractor/driver and occasional passenger/customer, I have absolutely no affiliation with Uber) but here's my $.02....
    Haven't heard or seen anything indicating they were having problems (but I was asleep when you had the problem and posted here).

    Make absolutely certain the card number (no spaces), expiration date and CVV are correct; my understanding is that Uber "pings" your CC to verify the card's validity when you enter a card or request a ride.

    If the problem continues, you might try emailing support@uber.com and you might get assistance.

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