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Lost phone and can't login to Uber account

Discussion in 'Uber Riders Forum' started by iliike, Mar 25, 2018.

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  1. iliike

    iliike
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    Hi all,
    I left my phone last night in an Uber, but I cannot login to my Uber account due to it asking for a 2-factor authentication code, and as the code keeps getting sent to my mobile phone I can't enter it.

    Can someone please give me some advice?

    many thanks
     
  2. Hopping Mad

    Hopping Mad
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    I am in a similar situation and I cannot believe it is that uncommon.

    I moved to a new country and as a result the old phone has been disconnected and is no longer valid. I cannot login to my uber account on the computer despite knowing the email address and the password because it sends a verification SMS to the old number which is no longer valid.

    I cannot connect my new phone number to my account because when I install UBER on my new phone and enter my email address it gives me an error saying 'Email address already in use'. Yes, it is in use! By me!!

    I have send a dozen support emails and sent all the verification information that they asked for with no resolution in sight!
     
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