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Toll reimbursement with Uber

Discussion in 'Uber Riders Forum' started by Diverdad, Mar 14, 2018.

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  1. Diverdad

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    New Member

    United States
    Mar 14, 2018
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    So I am in this ongoing battle with Uber about reimbursement of tolls that “We” have to pay in order to pick-up “Their” customers. I argued that “They” sent us through the toll for “Their” customer.

    In some cases, I have to pay a 3-4 dollar toll only to receive the minimum fare ($3 in my area of Tidewater, VA. This is going to cause issues (IMHO) with customer service when drivers like me cancel rides once I see that in order to pick-up a rider I have to pay a fee. If EVERYONE would cancel rides that require drivers to pay tolls to get to the riders, their policy will change. Or they can change the matrix to not send free drivers through tolls in order to pick-up riders.

    They are already paying for Long pick-ups. Guess I will either cancel or I will go the best route I can in order to avoid the tolls.

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