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UBER Account Compromissed

Discussion in 'Uber Riders Forum' started by TRISTAN C ARMESTO, Jul 26, 2018.

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  1. TRISTAN C ARMESTO

    TRISTAN C ARMESTO
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    New Member

    Country:
    Canada
    Joined:
    Jul 26, 2018
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    Someone stole my UBER account information and started using my Credit Card for trips in Moscow (While I'm in Canada). My Credit card was cancelled but I still got many Uber trips notifications from this person on my e-mail account. This person switched credits cards a couple of times.
    When I tried to recover my account through the app and my phone number, and after following all the "forgotten password" protocol and e-mails, all I get is getting stuck with someone telling me that my ID can't be verified and that MY phone number is not linked to my e-mail anymore. I wonder when this was changed and how UBER allowed this. I haven't found a solution to unlink my phone number from a stranger e-mail account
    I joined UBER a few years ago with this information and the last time I used the service was a year ago.
    Can someone give me a clue on how to solve this?
     

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