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UBER: GIVE CONSUMERS THE OPTION OF ADDING A TIP TO ALL UBER FARES

Discussion in 'Uber Drivers Forum' started by Dreamer, Jun 6, 2015.

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  1. Dreamer

    Dreamer
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    Despite common misperceptions, a gratuity or “tip” is NOT included in traditional Uber fares. The California App-based Drivers Association (CADA) is asking Uber Technologies to add an automatic tip calculation to all of its consumer transportation service fares, not just UberTaxi.

    Why is this important?
    Uber initially marketed its transportation service as a seamless and cashless experience where the tip was included in the fare calculation. In fact, the fare calculation was, and is simply based upon time, distance, tolls, and surge charge. Notably absent is a gratuity. Eventually, Uber moved away from saying that the “tip is included in the fare” to a more ambiguous “there is no need to tip.”

    Based upon Uber’s global marketing, many Uber customers falsely believe that the Uber fare includes an automatic tip. While UberTaxi does include an automatic tip, the UberX, UberXL, UberPlus, UberBlack, and UberSUV platforms do NOT include any gratuity at all.

    Uber is fully aware of the confusion that exists in the marketplace regarding the tips. In fact, Uber’s present independent contractor agreement advises drivers that there is “no tipping.” But then, in the same sentence, advises drivers that Uber may, through advertising and marketing, communicate to customers that “tipping” is “’included in the Service Fee paid by the User.”

    In a recent commutation to an Uber customer, however, the Company clarified the tip issue by saying: “There’s no function that will allow riders to tip their drivers for vehicle options other than UberTaxi. That means for uberX, uberBlack, and the rest of the Uber services, you can’t leave a tip. And yes, the fare is simply a calculation of the base fare, time, distance, tolls, and surge rate.”

    Uber passengers deserve to know the truth and to have the option to tip within the app if they choose.

    https://www.coworker.org/petitions/uber-allow-customers-to-tip-drivers
     
  2. Lidman

    Lidman
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    Couldn't agree more.
     
  3. Harry Flashman

    Harry Flashman
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    the tip should not be an option but built into a higher than crrent rate. the pax should not be given the option of a tip button but a tip should be compulsory
     
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