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Uber Seattle systems crash has its drivers uneasy

Discussion in 'Seattle' started by Dreamer, May 13, 2015.

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  1. Dreamer

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    Staff Member

    Jan 19, 2015
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    The Pioneer Square office of rideshare company Uber was shuttered Wednesday, a metal gate blocking the door and curtains covering the windows. A small white piece of paper read, “Uber is closed. Our systems are down.”

    All Wednesday morning, a steady stream of confused and, at times, angry Uber drivers peered through the windows of the office, lingered, then left. According to drivers and Uber employees, the system crash appeared to affect drivers, but not passengers. A driver outside the office named Mohad, who did not want to use his last name, said he could be hailed for rides, but could not access the app he needed to charge his customers.

    Other drivers, including Tom Smeeth, could access the app, but none of their rides – or the final charge – appeared in their history. Smeeth said the problem kicked in sometime Tuesday night.

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