Welcome to the Uber Forum!

Welcome to one of the best resources on Transportation Network Companies (TNCs)! Uber Forum is an independent and unbiased resource to discuss Uber, Lyft, Postmates, Instacart, Favor, Deliv, DoorDash and more! Uber Forum has over 4,000+ members and 100,000+ posts! Please join the Uber Forum community by signing up today! Registration is FREE and will enable you to post messages. We can't wait to see you online! :)

Sign Up Now!

Unable to create a rider account, "invalid last name"

Discussion in 'Uber Riders Forum' started by HTubes, Feb 4, 2018.

Uber Driver Promo Code | Lyft Driver Promo Code

  1. HTubes

    Expand Collapse
    New Member

    United States
    Feb 4, 2018
    Likes Received:
    I have tried several times and receive the error that my last name is invalid. My last name is Tuber. I have contacted Uber help through their web site several times. I confirm my email address via their reply as requested.

    The first time I asked for help their reply was that my credit card information was incorrect. Odd reply as I never got far enough in the process to create an account never mind enter any credit card information. I tried again.

    This time they wanted a screen shot of the problem. When I replied with the screenshot I received an automated reply stating "We received this email from a different email address than the one you initially used to contact us. In order for us to address your inquiry, please contact us from that email address."

    So the software doesn't like my name and it is impossible to provide them requested information as they do not recognize the address they wrote to me at.. Luckily Lift has no such issues but I would still like to have Uber as an option.

    Anyone have any options for me?
Draft saved Draft deleted
Similar Threads Forum Date
Unable to book a ride Lyft Riders Forum Jul 12, 2018
Unable to update payment method Uber Riders Forum Feb 7, 2018
Unable to process your request - problem during driver search... Uber Riders Forum Nov 21, 2017
Unable to add new card, not postcode issue Uber Riders Forum Dec 23, 2016
Unable to get app to work on phone Uber Drivers Forum Apr 4, 2016

Share This Page