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why not 5 star rating?

Discussion in 'Uber Drivers Forum' started by Harry Flashman, Jul 14, 2015.

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  1. Harry Flashman

    Harry Flashman
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    If the cabs around around the world are so bad, why don't 90% of uber X drivers have a 5 star rating?
     
    eXtreme2me2 likes this.
  2. Vlad V

    Vlad V
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    because the rating system is lame. the way that it is currently set up, it's either you get a 5 star or no rating at all. anything in between is bad. so some customers think giving a 4 star rating out of 5 is still good, but in reality will ding a driver's rating. they will think of little things to not give a 5 star rating, car smell, music, type of car, how old it is, etc. the other problem also is the way Uber markets the ride sharing. they make it sound like they are hiring a personal limo driver, so any service less than that is not worthy of a 5 star.
     
  3. Harry Flashman

    Harry Flashman
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    I will go a step further and say the rating system sucks.
    would you agree that pax are expecting way to much?
     
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  4. Vlad V

    Vlad V
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    yes, they do. in Los Angeles where it's only a dollar per mile for Uberx and they expect Uber black service, seriously?
     
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  5. Harry Flashman

    Harry Flashman
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    unfortunately the cycle will continue, newbies thinking they are doing such a great job giving out free water and mints for 75 cents a mile until they learn better. How do we stop the madness?
     
  6. Lidman

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    I'm still suprised that newbies will still cater to the riders with snacks and water at below $1 mile. They have only to blame themselves for doing that. Enabling to say the least. Heck if ubers rates were 10cents a miles it certainly would attact more pax, but some real cheap sobs, just like the ones who raid the big retail outlets on the blackfridays.
     
  7. MileHighDriver

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    I can't speak "officially" for Uber, nor is this forum authorized by Uber (and no, I am not an employee of Uber or "plant," on this or any other forum, and other than a contractor/driver and occasional passenger/customer, I have absolutely no affiliation with Uber) but here's my $.02....
    Water: Guilty as charged
    Snacks: Absolutely not!

    When I started doing Uber, I was working for a limo company driving UberBLACK/SUV and giving out water was expected, if not required by Uber. Since moving to UberX, I continued the practice as I think it provides a nice accessory to the ride. Offering water provides a non-threatening way to try and make conversation with passengers so the silence is somewhat less deafening. If the trip is fairly short (1-2 miles), I may not "suggest," water but it is in the seat pocket in front of them. Longer trips, I (almost) always suggest water if they need it.

    Obviously I have no idea if offering water is giving me more 5-star ratings but I don't think it hurts me.

    Water: $1.50 (approx) per 6-10 hour shift
    Ice: $2.00 per shift
    (usually) Happy riders that are no longer thirsty: Priceless!
    $.02
    MHD
    PS. I think I passed "newbie" status about 21 months ago!
     
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  8. Vlad V

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    If uber eliminates the 1 dollar fee per trip, I will be more than happy to hand out water to my uber passengers.
     
  9. MileHighDriver

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    and if they drop the minimum charge by $1 at the same time?
    MHD
     
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